Terms of Service

SMS Consent Communication

By providing their contact details through our SMS consent process, users agree to receive communications regarding Citizen Publications services, promotional offers, updates, and other marketing-related information. All personal information collected through this process will be securely stored and handled with care, and it will be used exclusively for marketing and communication purposes in accordance with our data protection policies.

Types of SMS Communications

By opting into Citizen Publications SMS consent program, you may receive both transactional and promotional text messages. These communications may include important service-related notifications, account updates, special offers, marketing promotions, and information about services that may be relevant to your interests.

Message Frequency

The number of messages you receive may vary based on the type of communications you have opted to receive and your level of interaction with our services. Message frequency will depend on ongoing updates, promotional campaigns, and other relevant communications from Citizen Publications.

Potential Fees for SMS Messaging

Standard message and data charges may apply in accordance with your mobile carrier’s pricing and service plan. Applicable fees can vary depending on your carrier, subscription package, and whether the communication is sent domestically or internationally.

SMS Enrollment Methods

You may choose to opt in to receive SMS communications from Citizen Publications through a variety of methods, including:

• Registering through our website
• Providing consent during in-person or telephone conversations
• Submitting an online form
• Requesting enrollment directly through our team

Help & Support

If you have any questions, concerns, or require assistance, simply reply with the keyword "HELP", and our team will provide the support and information you need as quickly as possible.

Additional Options

To review our SMS communication policies, please refer to the SMS consent section available on our forms. You may unsubscribe from SMS communications at any time by replying "STOP" to any text message received from Citizen Publications.

Standard Messaging Disclosures

• Standard message and data rates may apply according to your mobile carrier’s pricing plan.
• You may opt out of receiving text messages at any time by replying "STOP".
• For assistance, reply "HELP" or visit our Privacy Policy and Terms & Conditions pages for additional information.

Copyrights

Under the terms of our agreement, ownership and applicable rights to the completed content delivered by Citizen Publications will be transferred as outlined in the project contract.

Upon final delivery and fulfillment of all obligations, clients may use the completed work in accordance with the agreed terms and for any lawful purpose they choose.

Payment Policy

Full payment may be required before the commencement of services, depending on the scope and nature of the project. Service fees are billed according to the agreed payment schedule outlined at the time of purchase. Clients are responsible for ensuring timely payment of all applicable charges associated with their selected services.

Revision Policy

We offer a revision period of up to 30 days following project delivery, which may be extended in exceptional circumstances at our discretion.

The following turnaround times generally apply to revision requests:

• Revisions requested during an active project phase: typically completed within 24 to 96 hours, depending on urgency and complexity.
• Revisions requested after project completion: may take up to 30 days, depending on workload and project requirements.
• Large-scale revisions for projects exceeding seven weeks in duration may require additional processing time, generally ranging from 48 to 90 hours.

Project Conditions

Before beginning any project, the Citizen Publications team conducts detailed discussions with each client to fully understand project objectives, expectations, and requirements. All work is carried out in accordance with the terms, scope, and agreements established at the beginning of the engagement.

In cases involving project cancellation or modifications, resolutions will be handled according to the agreed terms and applicable policies.

Refund Procedure

Refund requests must be submitted with valid justification and are subject to the following conditions:

• Full refund requests made before work has commenced may be eligible for processing, subject to administrative charges of up to $250 or 70% of the purchase value, whichever amount is lower.
• Refund requests submitted within 90 calendar days of purchase may be reviewed in accordance with our refund policy.
• Refunds are not issued automatically after payment has been made.
• Requests based solely on a change of mind are reviewed on a case-by-case basis, and Citizen Publications reserves the right to approve or deny such requests.
• Once manuscript preparation has been completed and production-related services such as design, formatting, scheduling, website development, image placement, corrections, or pre-production work have begun, partial refund restrictions may apply.
• Once design work has commenced and approval stages have been reached, up to 50% of the project value may become non-refundable.
• Upon final approval and completion of the project, the full order amount becomes non-refundable.

Terms of Use

The information, services, and materials provided by Citizen Publications are intended solely for informational and service-related purposes.

Clients are responsible for making independent decisions regarding the use of information obtained through our website and services.

Citizen Publications shall not be held liable for any interruptions, delays, technical issues, communication failures, inaccuracies, omissions, data loss, security breaches, or unauthorized access affecting website functionality or service performance.

By using our services and accepting these Terms and Conditions, you agree to indemnify, defend, and hold harmless Citizen Publications, its affiliates, employees, and representatives from any claims, liabilities, damages, losses, costs, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights, including intellectual property, privacy, publicity, or proprietary rights.

Nothing contained within these Terms and Conditions shall be interpreted as creating a partnership, joint venture, agency relationship, or employment relationship between Citizen Publications and its clients.